DTV set up and reception troubleshooting tips - WTOC-TV: Savannah, Beaufort, SC, News, Weather & Sports

DTV set up and reception troubleshooting tips

On June 12, 2009, WTOC stopped using our analog over-the-air signal and made the Big Switch to our new, digital channel 11.

If you were using an analog television to receive free, over-the-air signals, you will need a digital-to-analog converter box as well as an antenna to receive the new, digital signal after June 12.

If you have a newer, digital television, you should not need a converter box. That television should have a digital tuner and be able to receive the new, digital signal.

Click here for step-by-step instructions on setting up your converter box 

Fixing reception problems

First, you should:

  • Check your connections.
  • Perform a channel scan.
  • Adjust your antenna.

When adjusting your antenna, try using the signal strength meter found on your converter box or digital television.

The signal strength meter is usually found in the menu feature on the remote control. You can also refer to the owner's manual for the converter box or digital television for instructions on how to find and use the signal strength meter.

Once you adjust the signal strength and antenna, make sure you rescan you channels.

Click here for more information about fixing reception problems

Antennas

Like analog signals, TV stations will be using both VHF (channels 2-13) and UHF (channels 14-51) to broadcast the new, digital signal.

"Rabbit ears" or indoor antennas are usually used for VHF and "loop" or "bow-tie" antennas are usually used for UHF.

Source: http://www.fcc.gov/cgb/consumerfacts/dtvantennas.html

To make sure you receive all the new digital channels, you should use an antenna that covers both VHF and UHF.

Click here for more information about antennas

Converter box coupons

If you don't already have a converter box and need one, all US households are eligible to request up to two converter box coupons until July 31, 2009.

Click here for more information on converter box coupons or call 1-888-388-2009 or 1-877-530-2634 (English/TTY) or 1-866-495-1161 (Spanish/TTY).

Cable/Satellite

If your TV is hooked up to cable or satellite, you should be all set for the Big Switch. However, if you experience problems with our new, digital channel 11 after June 12, you should call your cable or satellite provider.

Comcast: Call 1-800-COMCAST (1-800-266-2278) or visit  http://www.comcast.com/
Hargray: Call 1-877-HARGRAY or visit http://www.hargray.com/cable/
Northland Cable:Call (912) 489-8715 or visit http://www.northlandcabletv.com/
Direct TV: Call 1-800-531-5000 or visit http://www.directv.com/DTVAPP/index.jsp
Dish Network: Call 1-888-686-2388 or visit http://www.dishnetwork.com/

More after the switch tips

Rescan your cable channels (if hooked up to cable) to make sure you're receiving all the channels in your plan.

Rescan your new digital channels (if using a digital tuner or converter box) to make sure you are receiving all the new channels.

Remember, WTOC will now be broadcasting on digital channel 11. If viewers have been watching us on digital channel 15, they will have to rescan in order to pick up the new, digital channel 11.

For more information or questions about the switch to digital, call 1-888-CALL-FCC (1-888-225-5322) or visit http://www.dtv.gov/

©2009 WTOC. All rights reserved. This material may not be published, broadcast, rewritten, or redistributed.

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