Consumer Reports: Vacation disasters

Kim Kleman is the editor-in-chief of Consumer Reports, a magazine known for its ratings of products and services and for its consumer investigations. Each week on The News Now, Kleman showcases a unique mix of expert, independent product testing, survey research, investigative journalism and consumer advocacy.

On Monday, Kleman discussed vacation disasters. Kleman said airlines and other transportation companies can deny you compensation and assistance just when you need it most. To smooth the way if you hit a bump, read Kleman's tips in the September 2010 issue of Consumer Reports Magazine or online at

Next week on The News Now, Consumer Reports Senior Project Editor, Mandy Walker will discuss the second phase of the overdraft opt-out that goes into effect on Sunday, Aug.15.

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