Savannah owes 177 people $5 after Liberty St. garage mistake - WTOC-TV: Savannah, Beaufort, SC, News, Weather & Sports

Savannah owes 177 people $5 after Liberty St. garage mistake


Did you park in the Liberty St. parking garage Thursday night and get charged five bucks?

The city of Savannah owes you a refund.

WTOC staff brought the issue to the attention of city officials after a few of our producers and our traffic reporter Jamie Ertle all went to Disney on Ice at the Savannah Civic Center for opening night. They parked in the Liberty St. parking garage, where the city promised all downtown garages would be free for the first three hours on Thursdays and Fridays.

However, they were told to pay $5.

"Yeah, it was an honest mistake," Bret Bell, City of Savannah spokesman , told WTOC. "We had switched over to special event parking for Disney on Ice and our attendant just forgot about it. So he charged the normal special event five dollar parking fee. It's our mistake."

All downtown parking garages are supposed to be free parking for the first three hours every Thursday and Friday from now until Dec. 28.

Last night, folks heading downtown who chose the Liberty Street garage had to pay. 177 people will now get refunds. Jamie Ertle brought the issue to Bret Bell and if you have a ticket stub or your parking ticket from last night at the Liberty Street garage,  the city is offering a refund.

The city's intention for the free parking was to promote downtown shopping and remind people about garages as a parking solution. Miscommunications happen and they are ready to make it up to people who had to pay to park.

"I can't tell you how many times I see people circle around, endlessly, if they just pull into our garage they can quickly and easily. Again, this is our bad. We are taking full responsibility," Bell said.

Again, all you have to do is bring your Disney on Ice ticket stub or your parking ticket from the Liberty St. garage to the Savannah City Parking Services Office at 100 East Bryan Street  or call them at:

Ph: 912.651.6470
Toll Free: 866.239.4218
TDD: 912.651.6702

The city will issue you a check or cash for the ticket or stub. 

Friday, free parking for three hours was back, and running smoothly, at the Liberty St. garage and all other parking garages downtown.

Saturday will be a different story. Folks will have to pay to park and with Disney on Ice at 11 a.m. and the Enmark Savannah River Bridge Run 8:15 a.m., downtown parking will be hard to find. The city asks runners for the 5k to park on Hutchinson Island and take a shuttle back over the bridge after the run and for Disney on Ice customers to park a few blocks away to make room for what is expected to be a full garage situation.

"There will be an overlap. Parking will be a challenge, particularly around the civic center area. We ask the Disney on Ice parkers to look outside the vicinity to find parking," Bell said.

The end of the bridge run is in the parking lot on the Montgomery St. side of the civic center so that's why Disney on Ice folks, who will arrive as they bridge run is in progress, need to be ready to park a little further away.

Saturday night, a number of events, including the Christmas Parade on River Street, will create more parking challenges downtown. 

Park a few blocks away. Expect delays. Expect to walk a little.

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