Technology Innovations Drive Continued Growth for ForeSee and Improved Performance for Clients, as the Demand for Mobile and Multi-channel Customer Satisfaction Increases
ANN ARBOR, Mich., Feb. 21, 2013 /PRNewswire/ -- ForeSee, the global leader in technology-driven customer experience analytics, today announced significant milestones from the past fiscal year.
In 2012, ForeSee achieved the 11th consecutive year of revenue growth of more than 20 percent, while remaining cash-flow positive for the eighth consecutive year. Customer renewal rates remain over 90 percent. Now working with nine of the Fortune 10 companies, more than half of the top 100 retailers, and six of the top 10 banks, ForeSee's technology-driven methodology helps companies measure the customer experience across every channel (store, web, mobile, contact center, etc.) to link the customer experience to the bottom line.
While ForeSee remains dominant in predictive customer experience analytics online, it is also experiencing significant growth from mobile and multi-channel measurement. Contract bookings more than tripled in 2012 and ForeSee has well over 100 customers using its solution on more than one channel. Organizations use ForeSee's predictive analytics solution to identify what changes they need to make, and how those changes should be prioritized, to have the biggest impact on overall customer satisfaction and financial results.
"This year, analysts reported that the customer experience would be named a top strategic priority by the C-suite. To be competitive in today's multi-device, merged-channel environment, having solutions in place to link the multi-channel customer experience to the bottom line will be critical," said Larry Freed, president and CEO of ForeSee. "As an industry and as a company, we are moving to the next generation of customer experience analytics. Organizations need to integrate both internal and external metrics and KPIs with rigorous customer experience analytics to give executives a predictive and actionable brand-level measurement of success. This omnichannel view will not replace channel-level insights and actionability, but will enhance them. "
Key ForeSee achievements in 2012 include:
As a pioneer in customer experience analytics, ForeSee continuously measures satisfaction across customer touch points and delivers critical insights on where to prioritize improvements for maximum impact. Because ForeSee's superior technology and proven methodology connect the customer experience to the bottom line, executives and managers are able to drive future success by confidently optimizing the efforts that will achieve business and brand objectives. The result is better business for companies and a better experience for consumers. Visit www.foresee.com for customer experience solutions and original research.
For more information contact:
Sarah Allen-Short, 734-327-3852
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