SCE&G warns consumers of bill payment scheme - WTOC-TV: Savannah, Beaufort, SC, News, Weather & Sports

SCE&G warns of bill payment scheme

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BEAUFORT CO., SC (WTOC) -

South Carolina Electric & Gas is warning business and residential customers about people posing as SCE&G employees in exchange for financial information.

Several customers have reported getting calls from people portraying themselves as SCE&G employees, according to SCE&G. They're telling unsuspecting customers to buy a payment card from a local convenience or drug store and then call back with the card's information so their bill can be paid immediately.  

SCE&G offered these consumer safety tips: SCEG workers who call customers about unpaid bills identify themselves. Anyone who is unsure of a caller's identity, verify that person's identity by calling SCE&G's customer service at 800.251.7234.

The utility company never asks customers to by payment cards from local convenience or drug stores in order to pay their bill. Payments are accepted at SCE&G business offices, by mail, authorized payment agencies, online or through SCE&G's phone payment provider, BillMatrix by calling 800.450.9160. 

SCE&G typically notifies customers by phone or in writing before any employee is scheduled to arrive at their home to do work inside their home.

SCE&G field employees wear blue uniforms, a white company ID badge with a photo and drive a marked SCE&G truck.

If someone arrives unannounced or does not have company identification and introduces themselves as an SCE&G employee, call customer service to verify their identity at 800.251.7234 or dial 911 if feeling threatened.

Do not give in to high-pressure from a caller to hand over financial information from someone who shows up trying to get inside your home. 

If someone believes they have been a victim of this scenario, cal SCE&G's customer service department at 800.251.7234.

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