Faulty Gas Pumps: A Call 11 For Action Investigation - WTOC-TV: Savannah, Beaufort, SC, News, Weather & Sports

Faulty Gas Pumps: A Call 11 For Action Investigation

"This is ridiculous. This is ridiculous." That's what you can hear a viewer say on a video he sent in to Call 11 For Action.

After he filled his tank - the pump kept going, and going...slowly but surely charging him money.

This is a common complaint we hear from viewers - they feel ripped off by faulty gas pumps.

So we looked into the situation.

Matthew Rogacki is the director of weights & measures in Lucas County.

He's the man in charge of checking the county's 5,000 pumps on an annual basis. He showed us how he does his job.

Rogacki says, "We check for leaks, and make sure there's no liquid component. We also check the seals. We'll do 5 gallon at a fast pressure test, and then a 5 gallon at a lower pressure test.

His crew responded and ordered the pump fixed that caused our viewer's problem. But it turns out, even though many consumers might feel they get shortchanged at the pump - very few alert the county.

Rogacki says, "We average about 90 complaints a year. and out of those 90, there are 5 or 6 that are legitimate, I would say."

And believe it or not - the county actually wants more complaints. They need your help - calling the consumer helpline that's on every single pump (419) 213-4406, or filling out a form on-line if you think a particular pump is off.

County Auditor Anita Lopez says that's the best way they can catch a problem. She says, "Considering the fact we have 5,000 gas pumps in Lucas County that we have to inspect annually, we have to work in partnership with citizens. they are our consumer watchdogs."

Rogacki tells us the reality is more than half the time a pump is out of whack, the pump actually gives the consumer more, not less, for the money. And he adds, "if it's in the customer favor, then we let the store know but we keep the pump running. if it's against the consumer then we shut the pump down and we give them 14 days to get it corrected."

It's also extremely rare for any pump problem to be intentional, and most of the time, the pumps are off by a very small amount.

But if you see a problem like our viewer saw, or just have a feeling things don't add up, you can help yourself and other drivers by reporting it.

Twitter: @CraigThomasWTOL

Copyright 2013 Toledo News Now. All Rights Reserved.

 

  • NewsNewsMore>>

  • Update: Drought-improving rain expected Monday

    Update: Drought-improving rain expected Monday

    Saturday, April 21 2018 8:21 PM EDT2018-04-22 00:21:34 GMT
    (Source: Raycom Media)(Source: Raycom Media)
    (Source: Raycom Media)(Source: Raycom Media)

    UPDATE - The vast majority of rain over the next three days will fall Monday. Monday remains a First Alert Weather Day. Tuesday is no longer a first alert weather day. Rain remains isolated the second day of the work-week and will have only a low impact on plans. Summary; A significant rain-maker will produce widespread rain and, possibly, the heaviest rainfall totals so far this year. Impact; Widespread steady rain, and a few heavy downpours, will slow Monday morning’s commut...

    More >>

    UPDATE - The vast majority of rain over the next three days will fall Monday. Monday remains a First Alert Weather Day. Tuesday is no longer a first alert weather day. Rain remains isolated the second day of the work-week and will have only a low impact on plans. Summary; A significant rain-maker will produce widespread rain and, possibly, the heaviest rainfall totals so far this year. Impact; Widespread steady rain, and a few heavy downpours, will slow Monday morning’s commut...

    More >>
  • Voters decide fate of Beaufort County Schools funding referendum

    Voters decide fate of Beaufort County Schools funding referendum

    Saturday, April 21 2018 7:26 PM EDT2018-04-21 23:26:58 GMT
    Source: WTOCSource: WTOC

    Beaufort County voters headed to the polls Saturday to approve or deny a $76 million dollar school construction bond referendum. 

    More >>

    Beaufort County voters headed to the polls Saturday to approve or deny a $76 million dollar school construction bond referendum. 

    More >>
  • Savannah's Earth Day in Forsyth Park draws large crowds

    Savannah's Earth Day in Forsyth Park draws large crowds

    Saturday, April 21 2018 7:24 PM EDT2018-04-21 23:24:32 GMT
    (Source: WTOC)(Source: WTOC)
    (Source: WTOC)(Source: WTOC)
    Savannah's Earth Day festival in Forsyth Park on Saturday brought people out for the city's largest environmental outreach event of the year. The Savannah Chatham Sustainability Coalition is producing this event for the first time with a theme of zero waste. Many sponsors and people were there to share their clean-eating and energy efficient tactics. "This parabola is concentrating sunlight," said Wes Jackson, an earth day attendee. "Produce 1600 degrees at the top.&q...More >>
    Savannah's Earth Day festival in Forsyth Park on Saturday brought people out for the city's largest environmental outreach event of the year. The Savannah Chatham Sustainability Coalition is producing this event for the first time with a theme of zero waste. Many sponsors and people were there to share their clean-eating and energy efficient tactics. "This parabola is concentrating sunlight," said Wes Jackson, an earth day attendee. "Produce 1600 degrees at the top.&q...More >>
Powered by Frankly