Comcast reports progress to Savannah City Council - WTOC-TV: Savannah, Beaufort, SC, News, Weather & Sports

Comcast reports progress to Savannah City Council


Cable and internet rates may have risen, but one Comcast official reported progress Thursday to Savannah's City Council.

The company increased rates by an average of 3 percent April 1. After a rash of complaints to city officials in 2012, Comcast Vice President for Government Affairs Andy Macke reported significant improvements -- including better training for technicians and better appointment-keeping.

Macke said right now, technicians arrive within their appointment window 97 percent of the time. And that appointment window has been shrunk from four hours to two.

Copyright 2013 WTOC. All rights reserved.


Powered by Frankly