Federal Trade Commission warns of Tech Support Scam - WTOC-TV: Savannah, Beaufort, SC, News, Weather & Sports

Federal Trade Commission warns of Tech Support Scam

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SAVANNAH, GA (WTOC) -

Have you received a phone call lately from someone claiming your computer has a virus and you need to pay them to get it removed? It's the latest scam going around.

"It started with pop-ups for security and it's always about the security on your computer," Antoine Gedroyce of One Stop IT told WTOC.

Remember those FBI pop ups from a year or two ago? They'd lock your computer up. Gedroyce says his customers are getting a new tech support trick over the phone.

A person claims your computer has a virus and they need a password and money, usually your credit card number, to fix it.

"The first thing we tell anyone is if someone is asking for your password is to say "no" and to hang up and call us immediately," he said.

Gedroyce says don't always believe your caller ID and don't wire money, fill out any forms or give out your financial information.

"Never give your credit card number, and they may claim they are Microsoft because Microsoft is a big name, but never rely on the caller ID because they spoof the caller ID. They call from an actual Microsoft number, but I can do that too. I can call from whatever number I want. You can see the Microsoft number, or the White House number. It doesn't mean it's a legitimate Microsoft rep," Gedroyce said.

When it comes to the Tech Support Scam, Gedroyce said to remember three rules.

"A legitimate software company will never ask for credit card information, never ask for your password right off the bat and they would already have a protocol with a secured remote access," he said.

So, what can you do if you paid for bogus tech support services? File a complaint with the Federal Trade Commission.

If you paid with a credit card, call your credit card company and ask them to reverse the charges.

For more information on the scam, click here: http://www.consumer.ftc.gov/blog/tech-support-scams-part-2

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