Days before concert, woman finds out tickets are no good - WTOC-TV: Savannah, Beaufort, SC, News, Weather & Sports

Days before concert, woman finds out tickets are no good

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Thousands will be headed to Colonial Life Arena Saturday night for the Jason Aldean concert, but just two days before the show, some fans found out their tickets are no good.

"For the last week, we've all been talking about it and getting pumped up," said Brittney Blume. "We're having a little pre-party tonight and it was just like a huge slap in the face. And disappointment doesn't even begin to cover my feelings yesterday when I got that phone call."

That phone call came from Perfect Tix letting Brittney know her four tickets were canceled. She bought them online the day they went on sale, months ago, from what she thought was Colonial Life Arena's web site. It was a third party web site and now she's caught in the middle.

"They put it on the venue, the venue put it on the merchant, so I was in a tug of war," she said.

Colonial Life Arena's Marketing and Sales Director Juliana Harris tells us they canceled the tickets because they're not from the official ticketing source Brittney's tickets were resold.  It would be in the venue's right to cancel the tickets.

"I'm sure that they have terms and conditions and that's why you kind of want to deal with the first line," she said. "You want to deal with Colonial Life Arena."

Brittney was lucky. Friday morning she got four tickets, together, at the box office. They look identical to the tickets she bought online.

"These are the original tickets I purchased online and it has everything, all the information," she said. "With the exception of at the bottom of this ticket, the correct valid ticket it says full price."

The seats are a little better, and $246 cheaper, buying from the true source. She's hopeful her refund comes through.

"They are promising between Monday and Tuesday at the latest," she said.

Consumer Affairs says buying tickets online makes life convenient but you've got to read the fine print and ensure you're on the official ticketing website.

"They're kind of like a middle man between someone who has the tickets and you," Harris said.

Colonial Life Arena considers them scalpers and says the tickets cannot be verified for authenticity. They say you have to do your research, if the ticket price seems high, that could be a red flag. Check the link to ensure you're on the official ticketing website and consumer affairs suggests reading the fine print.

"It's really important to read the fine print, know the terms and conditions, get their privacy policy just to know what you're getting into before you click," Harris said.

Perfect Tix website says they're a resale marketplace, not a box office or venue even though they have Colonial Life Arena's seating chart. What else should you check before you buy? The refund policy.

"You want to read what the refund policy is, can you get a refund and who are you getting it from?" Harris said. "In this fine print you have to get it from the person who sold the ticket to you."

Brittney says Perfect Tix has promised to refund the $485 spent on the tickets, but their online policy says the user will need to contact the fulfiller for a refund.

"Just being persistent and keeping an open dialogue with the seller is important so she should just stick to it and stick to her guns," Harris said.

Other fine print on the website says, you could order a ticket and then it's not available, the site doesn't guarantee ticket availability, Consumer Affairs says that's another red flag.

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