Georgia 511 assists 9 millionth caller - WTOC-TV: Savannah, Beaufort, SC, News, Weather & Sports

Georgia 511 assists 9 millionth caller

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GeorgiaDept. of Transportation's free phone travel information service, 511, has nowassisted more than nine million callers in just over six years.

Theservice does many things: it will send you help if you are in trouble, willpoint out troublesome traffic, allow you to report accidents, tell you aboutavailable transit options, give you info on Hartsfield-Jackson Airport, and caneven help plan a Georgia vacation.

An averageof 2.8 million people visit www.511ga.orgevery year for more detailed information, while another 100,000 check the free511 app on their smartphones.

"TheDepartment is extremely pleased and proud of Georgia 511," State TrafficEngineer Kathy Zahul said, in a statement. "When we launched the free phoneservice in 2007, we designed it to be a source of multi-faceted transportationinformation for the public and hoped it would become a ‘firstpoint-of-contact.'  511 largely has succeeded at that and we are verygratified by the public's response."

To keep511 current, the Georgia DOT is exploring new improvements, including morephone-capacity during predicted heavy use periods.

Georgia511 is just one of many innovations the department is using to maximize resourcesand improve mobility throughout the state.

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