Georgia Power continues to receive reports of "scam artists" attempting to defraud customers by posing as Georgia Power employees. These imposters have been actively calling customers across Georgia recently, indicating they are from the "disconnection department" at Georgia Power and demanding immediate payment over the phone in order to avoid disconnection.
In many cases, the customer is asked to purchase a pre-paid debit card and provide the card's account number over the phone to avoid disconnection. New reports suggest they may even ask to arrange a drop-off location for cash payments.
Georgia Power reminds customers to be cautious and never provide payments or personal information, such as a credit card or social security number, to an unverified person.
The company will never ask a customer to purchase a pre-paid debit card and provide the card's account number over the phone as a form of payment, and the company does not collect payments in the field.
Three things to remember:
1. If an account becomes past due, Georgia Power will contact the customer through either a prerecorded message to the primary account telephone, by letter or by phone requesting that the customer call Georgia Power to discuss the account
2. If a customer receives a suspicious call from someone claiming to be from Georgia Power and demanding payment to avoid disconnection, the customer should contact the company's 24-hour customer service line at 888-660-5890.
3. Customers can also send an email to customer service directly by visiting www.georgiapower.com or stop by a local Georgia Power business office.