SAV/HHI Int'l Airport passengers deal with Delta outage, delays - WTOC-TV: Savannah, Beaufort, SC, News, Weather & Sports

SAV/HHI Int'l Airport passengers deal with Delta outage, delays

(Source: WTOC) (Source: WTOC)
SAVANNAH, GA (WTOC) -

A major power outage that occurred at Delta's hub in Atlanta early Monday is causing travel headaches for Delta passengers around the world.

The company says the outage caused a computer glitch that crashed their entire system and grounded the airline's departing flights around 2:30 a.m.

The system is back up at this time, but it is still slow going. Delays and cancellations linger.

It is not clear what caused the computer issues, but Delta didn't shy away from this sticky situation.

They spent the morning responding to customers via Twitter to help in any way possible.

Savannah/Hilton Head International Airport officials also took this problem head on in spite of a limited resolution.

"There's not much we can do, except to, you know,  that early in the morning we made sure our food and beverage places were fully staffed enough. We're communicating with them to make sure we get other people in. Mainly because we had folks that were through security that had delays that were waiting down in the concourse. You don't want to leave because you don't know what could happen and you don't want to miss your flight for that reason. So really the best thing we can do is make people comfortable to best we can."

Delta tweeted that approximately 300 flights had been cancelled and operated nearly 800 of the 6,000 flights scheduled for Monday.

I spoke with a few people this morning before that flights were up and running again. Some had rescheduled with other airline company's and one decided to fly Tuesday instead of Monday.

Also, some good news for passengers, Delta has posted waivers to their website for those traveling today thru August 12.

A few frustrated travelers shared their thoughts with WTOC.

"A little frustrated, I wish I would've known about it ahead of time.”

“I just feel lucky that we have a second carrier that gets us to New York.”

"This long line of people probably means there's an issue.”

And she's right, an issue that caused Delta flights to be cancelled after the company says a computer outage led to their system crashing around 2:30 a.m.

"I checked the Delta app before I left the app and there was no notice of anything on it," said Aaron Jones.

Although some people had to change flights, others aren't in a rush to hit the airways.

As part of a “thank you” to customers, Delta has provided waivers on their website which is good from Monday thru August 12th.

"There customer service is still really good. It's a system outage, technology problems happen. I get it,” said Stephanie Jones.

The company had some 6,000 flights scheduled on Monday, but only a fraction of those have departed due to this incident.

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