GARDEN CITY, GA (WTOC) - A special look at a training course for Garden City Police officers.
The verbal defense course gives tips and suggestions on how to de-escalate certain situations they might find themselves in.
That includes the five C's of communication. Contact, Conflict, Crisis, Combat and Closure.
Ultimately, officers are learning how to better communicate with the public.
"In today's society, people are... they can be in a crisis. They can be under stress or even under the influence of drugs or alcohol or having financial issues. And when we respond to them, we need to have empathy for them and kind of put ourselves in their shoes," said Garden City PD Crime Analyst Kathy Witherington,
Witherington says the ultimate goal is for officers to leave someone feeling better than they did before they arrived.