SCCPSS official discusses working through bus route issues

SCCPSS official discusses working through bus route issues

CHATHAM CO., GA (WTOC) - More than a month and a half into the new school year, emails are still coming into our newsroom from parents upset with the performance of the Savannah-Chatham County Public School System-run transportation service.

Vanessa Miller-Kaigler oversees the transportation service for Savannah-Chatham County Public Schools, and knows right now, the district is still grappling with a driver shortage and route consolidations.

Since the start of the school year, bus routes have actually decreased by six, and even still, the school system is short 15 full-time drivers. That shortage and new drivers learning new routes can lead to delays that parents and their students occasionally reach out to us about.

Miller-Kaigler says she still wants parents to call the central office if they can't get through on the customer service line, and give them as much detail as possible on a time of arrival, route information and bus number so the district can make necessary adjustments.

"If that information is provided to us, we immediately go in, evaluate based on our new technology what time you've been arriving, if you've been arriving late. Then we make those necessary adjustments. Because we certainly don't want to see those students losing any seat time or instruction time. That's what my concern is," said SCCPSS Chief Operations Officer Vanessa Miller-Kaigler.

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