Inside Savannah's 311 Call Center - WTOC-TV: Savannah, Beaufort, SC, News, Weather & Sports

Inside Savannah's 311 Call Center

(Source: WTOC) (Source: WTOC)
SAVANNAH, GA (WTOC) -

It's the go-to agency whenever you have a question about Savannah City services, 311. The number has become very popular in the wake of Hurricane Matthew.

But before you dial in, it's important to realize how the call center works.

I was surprised by the size of the call center. It wasn't what I expected, especially considering the volume of calls they get regularly and what they've been getting post-Hurricane Matthew.

"It is non-stop from eight to five."

Since Hurricane Matthew, the City of Savannah's 311 call center has taken about a thousand more calls than they normally do, which is typically around 5,000 a month.

"You know, our normal functionality is that we enter in service repair requests for City services. But we're also getting questions like, how do I get in touch with FEMA? How do I get in touch with CEMA? I need assistance for food. I need to get in touch with Georgia Power to address the power line,” said City of Savannah 311 Supervisor Stacy Ferguson.

While 311 did get some backup with manpower during the hurricane and in the first few days following, they're back to their normal staff of, at the most, three people.

So when you do call in, keep that in mind, and be ready with as much information as possible and understand what 311 is here for.

"Understand that we enter the request here, but it is disseminated among our many departments of the City of Savannah. We will try to get as much information to them as we possibly can, but we are also reliant upon our other city staff,” said Ferguson.

One important note, calling in isn't the only way for you to get your question in. On the city's website there's a 311 link, and once you click on it, you can fill out all the details on the form.

The 311 supervisor says the online requests are processed the exact same way as the calls.

Copyright 2016 WTOC. All rights reserved.

  • NewsNewsMore>>

  • Young girls become princesses at Helping Hands father-daughter dance

    Young girls become princesses at Helping Hands father-daughter dance

    Sunday, May 20 2018 11:43 PM EDT2018-05-21 03:43:48 GMT
    (Source: WTOC)(Source: WTOC)
    (Source: WTOC)(Source: WTOC)
    Some young girls in Savannah got the chance to be princesses for a special dance on Saturday evening. This particular dance hosted by Helping Hands of Savannah is for girls who don't get to attend the normal father-daughter dance for any reason. Servicemen in the community step in to accompany the young girls and give them the chance to be princesses for the evening. The co-founder of the organization tells us what it does for the community.  " It bridges a gap ...More >>
    Some young girls in Savannah got the chance to be princesses for a special dance on Saturday evening. This particular dance hosted by Helping Hands of Savannah is for girls who don't get to attend the normal father-daughter dance for any reason. Servicemen in the community step in to accompany the young girls and give them the chance to be princesses for the evening. The co-founder of the organization tells us what it does for the community.  " It bridges a gap ...More >>
  • Protestors surround Michael Williams bus in downtown Savannah

    Protestors surround Michael Williams bus in downtown Savannah

    Sunday, May 20 2018 10:52 PM EDT2018-05-21 02:52:14 GMT
    (Source: WTOC)(Source: WTOC)

    Protestors in downtown Savannah have surrounded Georgia State Senator Michael Williams' deportation bus and are preventing the bus from moving.  At least one person has been arrested so far. You can watch WTOC's live stream of the event above. Jarvis Robertson will have more on this story on THE News at 11:00 p.m.  Copyright 2018 WTOC. All rights reserved.

    More >>

    Protestors in downtown Savannah have surrounded Georgia State Senator Michael Williams' deportation bus and are preventing the bus from moving.  At least one person has been arrested so far. You can watch WTOC's live stream of the event above. Jarvis Robertson will have more on this story on THE News at 11:00 p.m.  Copyright 2018 WTOC. All rights reserved.

    More >>
  • Statesboro child recovers after dog attack

    Statesboro child recovers after dog attack

    Sunday, May 20 2018 8:31 PM EDT2018-05-21 00:31:50 GMT
    (Source: April Whitehurst Elliot Facebook)(Source: April Whitehurst Elliot Facebook)
    (Source: April Whitehurst Elliot Facebook)(Source: April Whitehurst Elliot Facebook)
    A young Statesboro child is undergoing plastic surgery to her face after a dog attacked her on Saturday afternoon.  The girl is receiving treatment to close her gaping wounds as doctors work to keep scarring at a minimum.  You can see the original Facebook post here. WARNING: some of the images on the post are graphic.  WTOC is continuing to follow this story and will post updates as they become available.  Copyright 2018 WTOC. All rights reserved.More >>
    A young Statesboro child is undergoing plastic surgery to her face after a dog attacked her on Saturday afternoon.  The girl is receiving treatment to close her gaping wounds as doctors work to keep scarring at a minimum.  You can see the original Facebook post here. WARNING: some of the images on the post are graphic.  WTOC is continuing to follow this story and will post updates as they become available.  Copyright 2018 WTOC. All rights reserved.More >>
Powered by Frankly