Catastrophe Claims Village held in Savannah at Home Depot on Abe - WTOC-TV: Savannah, Beaufort, SC, News, Weather & Sports

Catastrophe Claims Village held in Savannah at Home Depot on Abercorn St.

SAVANNAH, GA (WTOC) -

An insurance claims village is being held in Savannah Wednesday so you can get help for the damage Irma left behind.

The claims village will be held in the parking lot of Home Depot at 11180 Abercorn Street from 8 a.m. to 7 p.m. Wednesday and Thursday. 

If your home was damaged due to the effects of Irma, this would be a good time to go ahead to see what can be done to fix your current situation. This event is designed to give you feedback to those frequently asked questions you may have for your insurance company.

Several insurance companies, along with Hudgens' Consumer Services, will be here Wednesday in the Home Depot parking lot ready and willing to speak with you.

They encourage you to bring photos and policy numbers to help speed up the process.

Sometimes, when speaking with agents over the phone, the conversation can become convoluted, while trying to fill things out online, you can often miss a step. We spoke with one couple who says they didn't have that much damage, but they say it was better for them to come on now instead of waiting because procrastination costs. 

"Some people are not prepared financially when storms hit. They don't have the ability to save money. It makes it easier for them to restore themselves back to where they were the faster and quicker they can get their money back," said Veronica Skipper. 

"Our job at the Department of Insurance is to help consumers, so that's in line with what we are doing here, which is giving people an opportunity to come in and look at their insurance representatives in the eye and talk to them about their claim. If they are having problems, come by and talk to us and see if we can help you," said Jay Florence, Deputy Insurance Commissioner. "We talked to a lady today who had not been able to get in touch with her insurance agent to start the claims process because that agent's phone was down for a period of days and we were able to get them connected and she started the claims process off, and you could just kind of see a sense of relief."

Residents who cannot attend the Claims Village can call the Insurance Department’s Consumer Services Hotline at 1.800.656.2298, if they need help filing a claim, or if they are experiencing difficulty reaching their insurance company. Phone lines are open from 8 a.m. to 6 p.m., Monday through Friday.

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