Special Report: Columbus business closing after lengthy investig - WTOC-TV: Savannah, Beaufort, SC, News, Weather & Sports

Special Report: Columbus business closing after lengthy investigation

(Source: Brandon Etheredge/WTVM) (Source: Brandon Etheredge/WTVM)
Swoon and Co. owner Jen Pierce. (Source: Brandon Etheredge/WTVM) Swoon and Co. owner Jen Pierce. (Source: Brandon Etheredge/WTVM)
(Source: Brandon Etheredge/WTVM) (Source: Brandon Etheredge/WTVM)
Better Business Bureau, Regional Director Tabitha Ingraham. (Source: Brandon Etheredge/WTVM) Better Business Bureau, Regional Director Tabitha Ingraham. (Source: Brandon Etheredge/WTVM)
(Source: Brandon Etheredge/WTVM) (Source: Brandon Etheredge/WTVM)

COLUMBUS, GA (WTVM) – Our investigation uncovered wrongdoing by a local business owner prompting a state investigation.

Wednesday evening, we learned that the business Swoon & Co. has closed. In a post on the company’s Facebook page, they are “Closed indefinitely to work on current orders that have been placed.”

The home decorative and monogramming business was accused by customers of taking their money and never delivering the products they ordered.

“I just feel like she lied and betrayed her customers,” says former customer Lindsay Sherman.

Georgia Attorney General Christopher Carr began investigating the business in February. In a court filing, Carr stated that the business committed at least 100 violations of Georgia’s Fair Business Practices Act.

The act is enforced by the Department of Law’s Consumer Protection Office. The purpose of this “prohibits unfair and deceptive acts or practices in the marketplace. This law applies to consumer transactions involving the sale, lease or rental of goods, services or property mainly for personal, family or household purposes.”

According to CPU’s website, they pursue these cases when the Attorney General sees “substantial public interest.”

In January, owner Jen Pierce told us that personal problems had caused the issues with her company but that “Since everything aired on the news we have hired more people."

Pierce said that she was going to make things right with her customers. While the company may have hired more people, the issues did not subside.

In an interview with the Better Business Bureau, Regional Director Tabitha Ingraham refuted those complaints.

“Complaints on Swoon and Company are still very consistent,” Ingraham said.

 When our first story aired, Swoon had 153 complaints. At the time this story was published, the business has 320 complaints with the BBB.

According to Inghram, the BBB has turned customer complaints over to the State’s Consumer Protection office to assist in the investigation.

“I got nothing,” says Swoon customer Gerry Hamilton, “It has been six months.”

According to the court records, none of the customers who have complaints against Swoon and Co. are listed as creditors in her bankruptcy filing. The Attorney General says that Pierce intentionally failed to notify his office and consumers of her bankruptcy filing.

“I just felt like I was duped by her,” said former customer Lindsay Sherman.

As a result of failing to notify those involved, the court granted consumers an extended amount of time to make a complaint with the court.

Those affected before March 24 of 2017 have until November 1 to file a complaint.

According to court officials, those wishing to make a complaint can do so in person or by calling 706-649-7837.

Click here for a timeline of events on the Swoon Company investigation as well as legal documents on the case.

Copyright 2017 WTVM. All rights reserved. | For more news, download the WTVM app here.

  • NewsNewsMore>>

  • 1 dead after shooting at Savannah State University apartment complex

    1 dead after shooting at Savannah State University apartment complex

    Saturday, February 24 2018 10:44 PM EST2018-02-25 03:44:08 GMT
    (Source: The Tiger's Roar)(Source: The Tiger's Roar)

    Officers with the Savannah State Police are on the scene at University Commons Apartments after receiving reports of a shooting. 

    More >>

    Officers with the Savannah State Police are on the scene at University Commons Apartments after receiving reports of a shooting. 

    More >>
  • "Deadly Dust" book recounts Imperial Sugar Refinery tragedy

    "Deadly Dust" book recounts Imperial Sugar Refinery tragedy

    Saturday, February 24 2018 10:31 PM EST2018-02-25 03:31:11 GMT
    (Source: WTOC)(Source: WTOC)
    (Source: WTOC)(Source: WTOC)

    People gathered at E. Shaver's bookstore in downtown Savannah for a book signing of Larry Peterson's newly published book, "Deadly Dust".

     The book explores the Imperial Sugar refinery explosion 10 years ago where 14 people were killed and more than 3 dozen injured. It is the first full study of the explosions and fire at the Imperial Sugar Refinery, including first-person interviews, court records and hundreds of government documents. 

    More >>

    People gathered at E. Shaver's bookstore in downtown Savannah for a book signing of Larry Peterson's newly published book, "Deadly Dust".

     The book explores the Imperial Sugar refinery explosion 10 years ago where 14 people were killed and more than 3 dozen injured. It is the first full study of the explosions and fire at the Imperial Sugar Refinery, including first-person interviews, court records and hundreds of government documents. 

    More >>
  • International Trade & Convention center hosts Savannah Comic-Con

    International Trade & Convention center hosts Savannah Comic-Con

    Saturday, February 24 2018 9:49 PM EST2018-02-25 02:49:36 GMT
    (Source: WTOC)(Source: WTOC)

    Savannah held its first ever Comic-Con on Saturday, allowing fans to come out and talk about their favorite comic books, movies, and television shows, all while interacting with some of the great minds that have created some of their favorite works. 

    More >>

    Savannah held its first ever Comic-Con on Saturday, allowing fans to come out and talk about their favorite comic books, movies, and television shows, all while interacting with some of the great minds that have created some of their favorite works. 

    More >>
Powered by Frankly