So, you’re having a problem with your Xbox One. Not only does this spoil the time you set aside for gaming, it also — thanks to the Xbox One’s diverse media functionality — potentially has sidelined your entire media center. You’re now experiencing the frustration of dropping hundreds of dollars on a malfunctioning Xbox One.
You’d think that Microsoft would have used the last couple years to smooth out the kinks in the Xbox One. The company hasfixed plenty of bugs since the console’s release in 2013, yes, but many of the problems users have been experiencing have evolved alongside the console, which is no consolation for your malfunctioning Xbox One,Xbox One S, or Xbox One X. Thankfully, our guide covers the common problems associated with the console, along with a few solutions. For information specific to the Xbox One X, check out our Xbox One X problems guide.
Writer’s note: We recommend using Microsoft’s website toregister your Xbox One. Doing so will expedite any issues that are still covered under warranty.
|Phone||1-800-4-MYXBOX (Support Agent Hours: M-F 9AM-5PM PT)|
The problem is something that a number of Xbox One users have reported, though thankfully, users also report that it doesn’t actually damage the disc. When you put a disc in the console’s optical drive, it makes a grinding sound. An error message then reads “Sorry we can’t play that disc. Try an Xbox One game, music CD, or a movie on a Blu-Ray or DVD.”
Microsoft has addressed this particular issue multiple times and confirmed that owners can return the hardware. You could always try to repair it yourself if you are familiar with optical drives, but you’d likely void your warranty in the process. If are suffering from this problem, your options are limited.
Some users have reported issues during the mandatory update phase. When this occurs, the Xbox One won’t be able to access the majority of Xbox One features.
This could be an issue with the Xbox One, a problem with your internet connection, or even something on Microsoft’s end. Regardless of the cause, the result is a system that doesn’t work properly.Before you contact Microsoft, there are a few steps you should try first.
Another issue being reported by users is that the system won’t power on, or if it does it is for a limited time only and then quickly shuts off. This could be the console itself, but it is more likely the power brick.
The first step is always to simply check to make sure everything is connected properly. Once that is done, the next step is to verify that your power brick is working properly. All Xbox One power bricks have a light on them to signify they are receiving electrical current. If you see a solid white or solid orange light, the power supply is working properly. If there is no light or it flickers, it needs to be replaced. Before you contact Microsoft though, try these quick fixes.
A small number of users have reported that their Xbox One is turning off unexpectedly. This is a separate issue from system not powering up.
This may be a malfunction, but there are other cause that anyone can fix.Before you rush off to contact Microsoft and tell them your console is broken, try these steps to see if the issue can be resolved on your end.
Microsoft has confirmed that some users may have an issue with the Xbox One automatically detecting the proper display resolution.
This is actually an easy fix, but it requires a few steps:
There are a few known issues with the audio settings of the Xbox One. Thankfully none seem to be due to the hardware itself, so there are possible fixes you should try before contacting Microsoft.
The issue with the audio could be one of several things, ranging from a software setting to faulty connections. The bad news is you may need to purchase a new cable or two (or call Microsoft and wait for a replacement), but the good news is that it may be as simple as changing your options.
All Xbox One games need to be installed. This process happens in the background, and gamers can generally start playing the game as the installation is ongoing. Some users have reported that the installation process is freezing, often at 0-percent, which means the game won’t play at all.
This could be an issue with the optical drive, the disc itself (assuming it is disc based rather than downloadable), or a network connection. It may require a call to Microsoft, but there may be an easier fix.
You may have acontroller go rogue over the course of yourXbox One’s lifespan. Xbox forums have identified plenty of issues especially with connectivity and drifting. There are several easy methods that could possibly solve these problems. In both cases, you’ll want to make sure your controller is updated.
While it isn’t as disturbing as hearing adisc grinding in your console, an Xbox Onethat doesn’tread discs is not ideal, especially if your library primarily consists of physical games.Some users have reported consoles that fail to read certain games, or evenhave a widespread problem with reading all discs.
Luckily, isolated disc errors aren’t always brought on by damaged discs, and if you’re disc drive is having issues reading your games, it doesn’t necessarily mean your console is shot. If neither of the solutions below work,however, you may need to call Microsoft or take the disc in question back to your retailer if it’s under warranty.
Even high-tech pieces of hardware suffer slowdowns and crashes, but it is aggravating, especially when you’re at a pivotal point in a game. While crashes may be related to thebugs of an individual game, or, in some cases, becauseofserver issues, users have reported intermittent freezing and crashing during regular gaming sessions.
Freezing or crashing could be caused by a myriad of reasons, but there are ways to get back in the game quicker and possibly deter future hiccups from happening as often.
Xbox Live occasionally goes down, sure, but sometimesnetwork and Xbox Live issues crop up randomly.
There are multiple ways to troubleshoot your console’s online status at home. First, check the status of Xbox Liveto ensure that there isn’t any global issues plaguing connectivity. When you cannot connect to Xbox Live, your consolewill also try to troubleshoot your issue with an error message. These connection issues can be caused by a multitude of issues.
Microsoft has discontinued the Kinect for Xbox One, as well as the adapter that allowed Xbox One S and Xbox One X users to plug it into their new machines. However, it’s still technically supported by the console, and legacy users can encounter problems with the peripheral not being recognized properly by the system.
Microsoft has confirmed to several customers that the issue is with the Kinect, and not the Xbox One itself. If that is the case, it at least means you may not have to ship your entire console in, but replacement Kinect sensors are getting quite expensive on the re-seller market.