Concierge Medicine Means More Personal Care - WTOC-TV: Savannah, Beaufort, SC, News, Weather & Sports

03/29/06

Concierge Medicine Means More Personal Care

Dr. Frost examines Richard Younger. Dr. Frost examines Richard Younger.

Remember those days when doctors used to make house calls? They may be back. It's called concierge medicine, where the doctor is available to you 24 hours a day, seven days a week. It's a relatively new medical practice, one that's becoming more popular around the country and one of the first to be set up here in the Coastal Empire. 

A concierge is someone who serves others, and that's just what Dr. Jack Frost does. Whether it's for a physical or an emergency, or if you just need some medical advice, Dr. Frost is just a phone call away, night or day.

When Richard Younger of Bluffton started having heart problems a few months ago, he and his wife Clemma knew exactly whom to call on the way to the hospital. Dr. Frost is their family physician.

"My pressure just dropped, boom!" Richard recalled. "And he was there. When the ambulance was there, he was there."

And not just during the day or during emergencies. Dr. Frost makes himself openly available to his patients, 24 hours a day, seven days a week.

"It's comforting to know that somebody is available 24/7, and that he generally cares about his patients," said Clemma.

Whether it's at your home, work, or at Dr. Frost's office, when a patient joins the practice, he hands them a stack of cards, with all his numbers on it.

"I tell them, 'One for your wallet, one for your purse, one for your car, and one for your fridge,'" Dr. Frost said. "So that they can always reach me at a moment's notice. And these things never leave my side," he said, referring to his pager and cell phone.

It's part of his practice of concierge medicine. He's always there for his patients, whenever they need him. Where most doctors see 4,000 to 5,000 patients per year, Dr. Frost only sees 400 to 500, keeping his client base small, so he can get to know his patients on a first-name basis.

"I knew I wanted to be a personal, caring, medical doctor and personally, I find it impossible seeing 30 to 40 patients per day, where I only see eight to ten," he said.

And he makes that possible by doing everything, right in his office. From regular physical exams to lab work to dermatology, plus a workout facility, Dr. Frost focuses on total well being.

"As far as our patients go, it's one-stop shopping," he said.

With no wait. Dr. Frost likes an empty waiting room. It means all his patients are being taken care by his staff. "We have a policy, if you need to be seen now, you're going to be seen now."

Which makes a world of difference for people like Clemma and Richard Younger. "Dr. Frost has really been my angel," said Richard. "He's been there for me."

He and Clemma count Dr. Frost not only as their family doctor, but their friend. It makes going to the doctor a little easier.

Dr. Frost also becomes his patients "case manager," handling all his patients' records and becoming the contact base if they see other specialists.

His services do come with a set fee, $2,000 per person per year, $3,000 per couple. But the fees include all his services, plus the workout facility, and lab work.

His clients say the fee is worth his personal care. If you'd like to contact Dr. Frost, his number is 843.815.5211.

Reported by: Melanie Ruberti, mruberti@wtoc.com

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